Your Privacy Is Our Commitment

jyjll is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users. The purpose of this policy is to clearly inform you about what types of information we collect, why we collect it, how we use it, and what steps we take to protect your information.

While using our platform, you share information with us in various ways. This policy describes our commitment and responsibility to protect the privacy of that information. jyjll believes that transparency about data is the foundation of a trustworthy relationship.

During registration and use of the jyjll platform, we may collect the following types of information:

2.1 Information You Provide Directly

• Full name, date of birth, and national identity details
• Email address and mobile number
• Bank or mobile banking account details (for bKash, Nagad, Rocket, Upay, or bank transfer)
• Documents required for identity verification (such as a copy of your national ID card or passport)
• Information provided during support or contact interactions

2.2 Automatically Collected Information

• IP address and device information (operating system, browser type)
• Date and time of platform access (Bangladesh Standard Time, UTC+6)
• Browsing behaviour and preferences on the website
• Transaction history and gaming activity records
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases, we may verify information through trusted third parties for identity verification or fraud prevention. Information obtained through this process is also protected under this policy.

jyjll uses your information only for the following purposes:

• Account Management: Creating, managing, and securing your account.
• Transaction Processing: Completing deposit and withdrawal requests (minimum deposit ৳500, minimum withdrawal ৳1,000).
• Identity Verification: Confirming age and identity in line with responsible gaming policies.
• Customer Support: Providing assistance via 24/7 live chat and email.
• Security & Fraud Prevention: Preventing unauthorised access and fraudulent activity.
• Legal Compliance: Adhering to applicable laws and regulations.
• Platform Improvement: Enhancing user experience and service quality.

We never sell your information to third parties for advertising purposes.

jyjll uses industry-leading technology and practices to protect your personal information. The key elements of our security framework are:

4.1 Technical Safeguards

• SSL (Secure Socket Layer) encryption — all data between your browser and our servers is transmitted in encrypted form.
• Data encryption — stored information is kept in an encrypted format.
• Firewall and intrusion detection systems.
• Regular security audits and vulnerability assessments.

4.2 Organisational Safeguards

• Only authorised personnel are permitted to access your information.
• Staff receive regular training on data protection.
• A clear protocol is in place to respond swiftly in the event of a data breach.

4.3 Data Retention Period

We retain your information only for as long as necessary. Even after an account is closed, certain information may be retained for a specified period to fulfil legal obligations.

jyjll does not share your personal information with third parties, except in the following limited circumstances:

5.1 Service Providers

We work with trusted partners for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), technology services, or identity verification. These partners may only use the information to provide the specific service and are required to comply with our privacy standards.

5.2 Legal Obligations

We may be required to provide information in response to a court order or a lawful request from a government or regulatory authority. In such cases, we will provide only the information specified in the request.

5.3 Business Changes

If there is a significant change in ownership or operations of jyjll, your information may be transferred to the new entity. In that case, the terms of this policy will remain in effect.

The jyjll website uses cookies to operate effectively. Cookies are small text files stored on your device that improve your browsing experience.

6.1 Cookies We Use

• Essential Cookies: Necessary for maintaining login sessions and ensuring security.
• Functional Cookies: Remember your preferences and settings.
• Analytics Cookies: Help analyse platform usage to improve our service.

6.2 Cookie Controls

You can disable cookies by changing your browser settings. However, please note that disabling certain essential cookies may prevent you from using some features of the platform.

If you have an account with jyjll, you have the following rights:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you may request that your information be deleted (though this may be limited where legal obligations apply).
• Right to Restrict Processing: You may request that the use of your information be limited for specific purposes.
• Right to Data Portability: You may request to receive your information in a structured format.
• Right to Object: You may object to the use of your information for specific purposes.

If you wish to exercise any of these rights, please contact us. We will respond to your request in a timely manner.

The jyjll platform is for users aged 21 and above only. We do not knowingly collect any personal information from minors. If we become aware that a minor has created an account, we will immediately close that account and delete the associated information.

If a parent or guardian believes their child has registered on our platform, please contact us immediately.

In some cases, your information may be stored or processed on servers located outside Bangladesh. In such cases, we ensure that the information is always protected in accordance with the standards of this policy and processed under applicable law.

The jyjll platform may contain content from third-party game providers (such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, NetEnt, Microgaming). These providers have their own privacy policies, and jyjll is not responsible for how your information is used on their platforms.

We always work with trusted and reliable game providers, but we recommend reviewing the policies of any third parties.

jyjll reserves the right to change or update this privacy policy at any time. For significant changes, we will notify you by email or through a notice on the platform.

Continued use of the platform after any changes will be considered as your acceptance of the updated policy. We therefore recommend that you review this page regularly.

If you have any questions, concerns, or requests regarding privacy, please contact us. Our dedicated support team is always ready to assist in both Bengali and English.

We take all privacy-related complaints seriously and aim to resolve them as quickly as possible.