jyjll's commitment to responsible gaming
jyjll believes gaming should be a form of entertainment — not a source of stress or harm. Our responsible gaming tools and guidelines keep you safe and happy.
Why is responsible gaming important?
When enjoyed the right way, online gaming can be a great entertainment experience. To keep it safe and enjoyable for every player, jyjll firmly supports responsible gaming. We want every one of our users to understand that gaming is purely a form of entertainment, not a source of income.
At jyjll, we have built an environment where you can set your own gaming limits. From setting deposit limits to taking a short break or a long-term self-exclusion — everything is in your control.
jyjll is only for individuals aged 21 years or older. Account creation or gaming by minors is strictly prohibited.
Our tools for your safety
Deposit Limit
You can set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately, and a set waiting period applies before you can increase it.
Self-Exclusion
If you feel you need a long break from gaming, use our self-exclusion feature. Options range from 30 days up to a permanent break. During this period, logging in or playing on your account will be completely blocked.
Time-Out Feature
Need a short break? With the time-out feature, you can temporarily pause your account for anywhere from 24 hours to 30 days. Once the break period ends, your account is automatically reactivated.
Bet Limit Setting
Decide in advance how much you want to bet in a given session. Setting a session limit means you cannot place bets beyond the set amount, which keeps you within your budget.
24/7 Support
If you have any concerns about gaming, our support team is available around the clock. Contact us via live chat or email in Bengali or English — we are always here for you.
Age Verification
Age verification is mandatory when opening an account at jyjll. We make sure that only individuals aged 21+ can use our platform. This process plays an important role in protecting minors.
For 21+ only
Gaming at jyjll is permitted only for individuals aged 21 years or older. Protecting minors is our highest priority.
If there are young people in your household, use password protection on your device and do not share your account details with anyone. We verify the age of every account and may request additional documents in suspicious cases.
To protect minors, it is recommended that you use parental control software on your browser. jyjll never knowingly allows minors to operate accounts.
For parents: If your child can access your device or account, change your password and enable screen time controls or a parental lock.
Steps to protect minors
- Use a strong password on your device
- Enable parental controls on your browser
- Do not leave your device unattended without logging out
- Do not share your account details with anyone
- Talk to your children about responsible gaming
How to recognise problematic gaming
Be cautious if you notice these signs
- Spending more money than your planned budget
- Placing more bets to recover losses
- Finding it difficult to stop gaming
- Neglecting family or work
- Gaming using borrowed or loaned money
- Feeling stress or anxiety because of gaming
- Hiding your gaming from family or friends
Healthy gaming habits
- See gaming as entertainment, not a way to earn money
- Set a budget in advance and stick to it
- Take regular breaks and spend time on other hobbies besides gaming
- Avoid gaming under the influence of alcohol or medication
- Do not keep playing in an attempt to win back lost money
- Remember: the outcome of every game is completely random
- If you have a problem, seek help right away — do not delay
How to set your limits
Setting limits at jyjll is simple and can be done at any time for your own protection.
Log in to your account
Log in to your account from the jyjll Login page.
Go to account settings
From the account menu, open the "Responsible Gaming" section.
Choose your preferred limit
Deposit limit, bet limit, time-out, or self-exclusion — choose according to your needs.
Contact support
If you cannot find the settings or need help, let us know via our 24/7 live chat.
Important: Reducing a limit takes effect immediately. To increase a limit, a set delay period must pass — this protects you from spending more on an impulsive decision.
If you have a problem, contact us right away
Never face a gaming problem alone. The jyjll support team is always here for you.
Contact jyjll Support
Speak with our support team for help managing your gaming or to lock your account.
Available 24/7 in Bengali and English
[email protected]
Around the clock (BST, UTC+6)
Please remember
A gaming problem is a health issue and there is nothing to be ashamed of. Asking for help in time takes courage. The jyjll support team will assist you impartially while keeping your information confidential.
If you believe someone close to you is dealing with a gaming problem, you can reach out to us as well. We will assess the situation and provide the right support.
Asking for help is not a weakness — it is a sign of responsibility toward yourself and your family.
Q&A on responsible gaming
Play safe, enjoy the game
Enjoy gaming responsibly at jyjll. Explore our games or check the FAQ for any questions.